*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED ***
Requests for returns, exchanges or refunds must be made within 5-7 days of receiving your order.
If you need to return, exchange or refund your order, please read the following instructions carefully:
- RETURN POLICY
We will gladly issue you a replacement item or issue a refund back to your original form of payment for any of the following reasons:
- You receive an incorrect item
- Your order contains damaged product(s)
- Your order has a printing mistake
- Part of your order is missing from the package
To be eligible for a return, your item must be in the same condition that you received it.
If a product is damaged or you are unhappy with the product please contact support@nicegiftstore.net or SMS us at 1-307-201-2625
*** We will send you A REPLACEMENT or A FULL REFUND if your item is damaged or defective! No need to return either! We will treat this loss as our responsibility for your unsatisfactory shopping experience.
At this time, we do not accept returns. We do not hold inventory or stock because all items are made-to-order.
It is very important that you read the description of each item before you place your order. There is a sizing chart available for each product so you can best choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.
On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can re-send you the correct item. In the instance of our error, you do not have to return the item. You can keep it as a gift.
- REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER
- A change in size
Please check the size chart carefully before ordering, the size chart we have described with each product, we do not accept the return of products when the size customers choose is not suitable. To support customers, we will resend a new product of the right size with the price equal to 50% of the order you bought, please contact us via hotline: 1-307-201-2625 or mail support@nicegiftstore.net - You received the wrong item
Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to support @nicegiftstore.net and one of the team will follow it up for you. - You received a damaged/faulty item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case, you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (support @nicegiftstore.net) stating your order number and please include a photo of the damaged good. If we can see in the photo it is damaged, we will send you a new item 100% free of charge ASAP - If you meet the above criteria please shoot us an email to support@nicegiftstore.net
Also, we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we’d love to learn from your experience to even up our quality some more.
- WE DO NOT ACCEPT RETURNS OR EXCHANGES IF
- You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
- You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item, big sale periods such as: Halloween, Christmas, Black Friday, Patrick’s Day, Personalized products, etc.. which are applied their coupon code.
- CANCELATION REQUEST
If you wish to make a correction on your order, please contact customer service within within 24 hours (weekdays) or 48 hours (weekends) of placing your order. Once the order is sent to the fulfillment centers, you can no longer cancel.
All the requests should be submitted to support@nicegiftstore.net or SMS us at 1-307-201-2625
Any further questions about our return and refund policy?
Please send us an email at support@nicegiftstore.net and we will help you out to the best of our abilities!
Nicegift Store
US Warehouse: 20 N Gould St Ste, Sheridan, WY 82801 USA
UK Warehouse: 7, Coronation Road, Dephna House, London, NW10 7PQ, UNITED KINGDOM
Monday - Friday UTC/GMT -7 hours
Email us: support@nicegiftstore.net
Phone: 1-307-201-2625